Log in Issues

• ​When I login, I get an error message that my username is invalid?
  

• I am not receiving an email confirmation after requesting my login details?
  

When I login, I get an error message that my username is invalid? 

• Retype your username, paying attention to spelling.

• Try adding a space behind the username, as people often inadvertently add a space when registering.

• Select the "Forgot Password"  link and request a new password. Your password will be e-mailed to you.

The following information is important when Logging a website query:

• E-mail address

• ID Number

• Contact Telephone Number

• Physical Address

• Account Number

• Full Names

Still not receiving an email confirmation after requesting my login details?
For all Internet related queries such as registration problems, security, compatibility issues, login problems, forgotten password, trouble with navigating the site, etc. please Log a Website Query,

I am not receiving an email confirmation after requesting my login details?

If you do not receive an email after you have clicked the forgotten password link, it is possible that your current email address differs from the one on our records and the email has been sent to your old address. please Log a Website Query and request your login details.

The following information is important when please Loging a Website Query: 

• E-mail address

• ID Number

• Contact Telephone Number

• Physical Address

• Account Number

• Full Names

HINT: Your password is cAse sEnsiTive - check your Caps Lock.​