Accounts - Payment Options




PLEASE NOTE: The City of Johannesburg has appointed Standard Bank South Africa to be its new banker. Standard Bank will provide the City of Johannesburg with banking services for the next five years, starting 1 November 2012. If you have an online payment arrangement with your bank, you will need to update your beneficiary details.

For more details, please visit or Read more about paying or querying your account.

Click here to view a document with a set of frequently asked questions on the City's new banker, Standard Bank.​​



Pay your account by Debit Order - Complete the form

The most convenient method for you and the City is to pay by debit order.

Special Debit Order forms are available from any of the Customer Service Ce​ntres.

Download the automatic payment (debit order) form for monthly water, electricity and rates accounts [pd​f, 26kb]


How do I pay my account electronically?

If you currently use Internet, Telephone or ATM banking to pay your Municipal account, you will need to RE-REGISTER your payment details at your respective bank. Over the counter payments must be accompanied by your latest Municipal statement as reference. Open the PDF document with a set of frequently asked questions on the City's new banker, Standard Bank.

​If you need help on how to setup the City of Johannesburg as a beneficiary, contact your bank directly.

ABSA Bank:                08600 08600

Standard Bank:           National - 0860-123-007

                                     International - (+27 11) 299-4620

Nedbank:                     National - 0860 115 060

                                     International - (+27 11) 710-4332

First National Bank:   National - 087 575 0000


I want to make an arrangement to pay off my account

In order to apply for a debt arrangement, you are requested to visit the nearest Customer Service Centre. Bring along your bar coded identity book, proof of income, pension card and disability grant record where applicable will be required. You can make an arrangement to settle the amount in arrears over a mutually agreed period.

Should you require further assistance or information do not hesitate to contact Joburg’s call centre: 0860 Joburg or 0860 56 28 74, you can also email us at​

All you need to know about payment arrangements - read more



What are the new banking details? (Changing 1 November 2012)

​For security reasons banking details will not be supplied by the City of Johannesburg. There are however, various processes for payment via a Standard Bank branch, ATM payments, cell phone banking, internet banking, telephone banking etc. w​hich is outlined further in this document.


What is the process to make a payment at a Standard Bank branch?

A unique beneficiary number has been allocated to The City of Johannesburg for Standard Bank branch deposits.

Kindly use the AA45 as the beneficiary account number (see deposit slip).

The statement reference will be your “9 digit municipal account number” for the bill being paid. The banking systems are configured to do a modulus validation of the customer reference to assist with ensuring that we are able to allocate your payment to your account with the City of Johannesburg. No banking details will be supplied; this is to ensure that no private beneficiary details are linked for City of Johannesburg.

Click here to view a document with a set of frequently asked questions on the City's new banker, Standard Bank.​​


Customer Care:

  0860 562 874​​​​​​​

Emergency Connect:

  (0)11 375 5911​​​​​​​