What does it mean to "Go Green"?
Help us (the city) to reduce on the amount of paper used to prepare your statement. Customers can now choose how they would like to receive their account - By Post or by e-Mail.
By registering for an e-Statement, you will be doing your bit to reduce the harvesting of trees and that plays a major role in maintaining our environment now and for generations to come.
The benefits of going green are:
- You will receive your statement almost immediately
- You will be able to view backdated statements
- You can view your statement and manage your account from anywhere in the world
You have opted to receive your original municipal account by post.
Your printed original municipal account will be delivered to the postal address on our system. This means that you will no longer receive a copy by e-Mail.
In addition, as a registered e-Services user, you will be able to view and download a copy of your municipal account on the website.
How to view/download your account online?
STEP 1
STEP 2
How to view / download your account online?
Logon to the e-Services website (After registration)
Select the Accounts by e-mail link
Insert your Account number and Pin Number.
To view your statement and print it from the website, select the "Get Statement" link.
To change your email address or choose the way you want to receive your statement – click on "Maintain Profile"
As from 8 December 2010 as a registered e-statement customer, you will no longer be required to link your e-Mail address to your account. All you need is your account number and unique PIN number, which can be found on your posted statement. Furthermore, only ONE original statement will be emailed to the primary email address provided at registration, so make sure the one we have listed is correct. Once you’ve logged in you will be able to view and print your statement history.
NOTE: You may only access an account with the correct Account and Pin number. Your old pin number is no longer valid and was reset in December 2013. Please find your new pin number printed on your latest Original Tax Invoice or alternatively contact Joburg's Call Centre on 0860 JOBURG or 0860 56 28 74.
If you do not have history of statements and have never received an account from the city - you can request your pin number.
Send an e-mail to joburgconnect@joburg.org.za and request you PIN Number.
If you do not have an account number, remember to include the following details:
- Name of Account Holder
- Address
- ID Number
- Contact details
(Note: Given the confidential nature of your account and the related PIN number, your request is subject to scrutiny and a validation process. You will therefore only receive your PIN within 3 working days, via the primary e-mail address provided on registration.)
IMPORTANT: Remember to write down your Username and Password and keep it in a save place.
I have more than one Account Number. Can I receive all of them?
Yes, you can receive Multiple accounts. Each account has a unique Account PIN number. Only register once on e-Services as an online user.
Login with your Username and Password.
Select the Accounts by e-Mail link.
Type in your Account number and your UNIQUE Account PIN number
Can I view past Statements online?
Yes, you are able to view your previous Statements. Once you have entered your Account Number and your UNIQUE PIN number you will be able to select the month you wish to view.
If you are looking for a Statement older than those available online, you will need to phone the Joburg’s call centre: 0860 Joburg or 0860 56 28 74 or send an email to: joburgconnect@joburg.org.za
Where do I find my Unique PIN Number?
Your Pin number is found on your ORIGINAL statement. Refer to old statements if you do not have a recent statement.
If you do not have history of statements and has never received an account from the city - you can request your pin number by sending an e-mail to joburgconnect@joburg.org.za.
If you do not have an account number, remember to include the following details:
- Name of Account Holder
- Address
- ID Number
- Contact details
(Note: Given the confidential nature of your account and the related PIN number, your request is subject to scrutiny and a validation process. You will therefore only receive your PIN within 3 working days, via the primary e-mail address provided on registration.)
Will I continue to receive my Statement in the post?
If you choose to receive your account by e-Mail, your will no longer receive a copy in the post.
Furthermore, only ONE original statement will be emailed to the primary email address provided at registration, so make sure the one we have listed is correct. Once you’ve logged in you will be able to view and print your statement history.
Trouble finding your unique PIN number?
It is printed on your original statement, next to your account number (note that the PIN is not printed on copy statements)
How often will I receive my statement?
Your Statement is generated once a month. You can of course view your recent statements online, any time, night or day!
If your required statement is not updated on the website, please contact our Statement Distribution Department at: joburgconnect@joburg.org.za
How do I update the email address to which the electronic account is sent?
Enter the Account Number and Pin and click on the "Continue" button.
From the list of options provided, click on the "Verify/Update your statement delivery details" link.
The current statement delivery choice (e-mail vs postal) and the address used for delivery will be displayed.
Ensure that the statement delivery choice is set to E-Mail, provide the email address to be used and click on "Update"
NB!! - Note that this facility cannot be used to update your postal address. Should to need to update your postal address kindly sent an email to joburgconnect@joburg.org.za and inform us of the new address.
How do I view my Statement when it arrives?
Your Statement is sent as an attachment, in PDF format. Launching it from your email package, will open it in a new browser window, or with Adobe Acrobat reader, depending on your computer settings.
My personal details are wrong. Can I change them online?
The online facility will soon be available.
Report change of postal addresses for account statements to:
joburgconnect@joburg.org.za or contact Joburg’s call centre: 0860 Joburg or 0860 56 28 74.
Please supply the following information when requesting change of postal addresses:
- Name of Account Holder
- ID Number / Company registration number of Account holder
- Physical address of the property
- Postal address where statements should be forwarded
- Contact Person in case of a company
- Telephone numbers (Cell, Home, Office, Fax, Email Address)
- Next of kin and contact details of next of kin
Not all my statements are available online. Some months are missing?
If your required statement is not updated on the website it means that we did not receive any data for that specific month to upload on the website, please contact our Statement Distribution Department on: joburgconnect@joburg.org.za
I no longer receive my account by e-Mail or Postal
- If you are a registered user on the e-Services website, Login and verify the following:
- Do we have your correct e-Mail address?
- Check your preferred communication method. Did you choose postal or e-Mail?
Wait for your first posted statement and try again to view/link your account.
What happens when I register?
When you register your email address to your account number, we store your email address with your account number.
Every month when the Statements are generated, we will send your Statement to your e-mail address. You can change your e-mail address or discontinue the service at any time.
What is the cost to subscribe?
There is no cost to you if you register with this system. The City of Johannesburg is providing this service to its citizens completely free of charge.
Will my e-mail address be sold or abused?
Your e-mail address is kept strictly within our system, and will never be given away. From time to time we will communicate with you via your e-mail, with news and info about our service.
I stopped receiving my account by email and in the post.
OPTION 1 - If your required statement is not updated on the website, please contact Joburg’s call centre: 0860 Joburg or 0860 56 28 74. Ask them to log a query for an investigation into why you are not receiving your account.
Remember: To ask for a call reference number and quote this number when following up on your query, to prevent duplicate queries being logged.
OPTION 2 - Report change of postal addresses for account statements to: joburgconnect@joburg.org.za or contact Joburg’s call centre: 0860 Joburg or 0860 56 28 74.
Please supply the following information when requesting change of postal addresses:
- Name of Account Holder
- ID Number / Company registration number of Account holder
- Physical address of the property
- Postal address where statements should be forwarded
- Contact Person in case of a company
- Telephone numbers (Cell, Home, Office, Fax, Email Address)
- Next of kin and contact details of next of kin
PIN NUMBER: Don't have a statement with your PIN number on it?
Trouble finding your unique PIN number?
It is printed on your original posted statement, next to your account number (note that the PIN is not printed on copy statements)
If you do not have history of statements and has never received an account from the city - you can request your pin number.
Remember to include the following details:
Send an e-mail to joburgconnect@joburg.org.za and request you PIN Number.
If you do not have an account number, remember to include the following details:
- Name of Account Holder
- Address
- ID Number
- Contact details
(Note: Given the confidential nature of your account and the related PIN number, your request is subject to scrutiny and a validation process. You will therefore only receive your PIN within 3 working days, via the primary e-mail address provided on registration.)
I used to send my account to 3 other persons, why is this facility no longer available?
In the past you could link your account to more than one email address. This facility is currently not available but will be in the near future.
