If you need to query something on your municipal statement or report a fault with regards to electricity, water, sewerage, refuse removal, etc. it is important to give the City as much detail as possible. Read more - All you need to know about the City's Fault Logging.
The first step in the query process is to log your query with the City's Joburg’s call centre: 0860 Joburg or 0860 56 28 74 or sending an e-mail to: firstname.lastname@example.org
When calling, remember to ask for a call reference number and include this number when following up on your query, to prevent duplicate queries being logged.